Help center Support Support How do I contact support?

How do I contact support?

Being in touch with our gamers is one of the priorities at ExitLag. That's why we provide different channels to communicate with our community.

  • Live Chat
    You can find our chat here on the website through the button in the bottom right corner. Just click, and one of our specialists will connect with you.

Availability here is from Monday to Friday from 8:00 to 21:40 (GMT-3 | Brasília Time).


  • Email/Ticket
    This channel is only available to logged-in users. Just go through My Account > My Support Tickets > New Support Ticket, choose the subject, and write how we can assist you. The response will arrive in the email registered on your account (the one you use to log in) and also on the My Support Tickets page.

This channel is always available, and you will receive a response from us within 1 business day.


  • Discord Community (click here)
    Here, besides interacting with other gamers and being the first to know our news, you can also start a live conversation privately and talk to one of our specialists.

The community is open always, and our team is available live from Monday to Friday from 8:00 to 21:40, and on Saturdays and Sundays from 9:00 to 17:00 (GMT-3 | Brasília Time).


  • Social Media (click here)
    We work to be present in the same spaces as our audience, and in all our networks, you'll have a special member of our team to interact with you.

Just keep in mind that inquiries and problem resolutions should be made through other channels, such as chat, ticket, and Discord, okay?

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